Combating Financial Frauds via Voice Calls & SMS: RBI's New Guidelines
Combating Financial Frauds via Voice Calls & SMS: RBI's New Guidelines With the rise in digital transactions, financial frauds through voice calls and SMS have become a growing concern. To address this, the Reserve Bank of India (RBI) has issued new guidelines to safeguard customers and ensure secure digital banking. Here's a quick breakdown of these measures: Key Steps to Prevent Fraud Mobile Number Revocation List (MNRL): Banks and financial institutions must use the MNRL, developed by the Department of Telecommunications (DoT), to monitor and update customer databases. This helps identify revoked mobile numbers and prevents their misuse in fraudulent activities. Standard Operating Procedures (SOPs): Institutions must create SOPs for verifying registered mobile numbers, monitoring accounts linked to revoked numbers, and preventing their use as money mules or in cyber frauds. Dedicated Number Series for Calls: Use ‘1600xx’ series for transactional calls. Use...